FAQ

I'm not sure what size I am, can you assist?

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For size assistance please visit our fit guide or email us at hello@bymadelyn.com

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Can I change or cancel my order once placed?

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If you wish to change or cancel your order, please email us at hello@bymadelyn.com immediately. Please note, if your order has already been shipped we won't be able to fulfill your request.

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What payment methods do you offer?

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  • Credit & debit cards accepted through Shopify payments.
  • Afterpay is coming soon.

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How long will it take to ship my order?

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Please allow up to 48 hours for our small team to dispatch your order. For more information, please visit our shipping policy.

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My package is delayed or missing, can you assist?

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Once your order has been dispatched it is the responsibility of the shipping carrier. Unfortunately, shipping delays and missing parcels are out of our control and we recommend contacting Australia Post (13 76 78) or your local shipping carrier directly for assistance. For more information, please visit our shipping policy.

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What is your returns policy?

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For returns assistance please visit our returns policy or email us at hello@bymadelyn.com

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