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All Australia orders are shipped via Australia Post Express.

Australia Post Express ~ $15.00 AUD ~ 1-3 business days.

Complimentary Express shipping on Australia orders over $300.00 AUD.

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All New Zealand orders are shipped via Australia Post International Standard with New Zealand Post.

International Standard ~ $30.00 AUD ~ 5-10 business days.

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All international orders are shipped via Australia Post International Standard with the destination countries local shipping carrier.

International Standard ~ $50.00 AUD* ~ 5-10 business days.

*Shipping will be converted into your local currency ~ £26.00 | €30.95 | $36.00 USD

Due to restrictions with our shipping carrier, By Madelyn can only ship to the following countries. Orders will be dispatched via Australia Post International Standard and delivered with the destination countries local shipping carrier.

United Kingdom (£ POUND):

• United Kingdom (including Northern Ireland) ~ with Royal Mail

Europe (€ EURO):

• France ~ with La Poste
• Monaco ~ with
• Italy ~ with Poste Italiane | POTENTIAL SHIPPING DELAYS DUE TO UNION STRIKES
• Switzerland ~ with Swiss Post
• Luxembourg ~ with Post Luxembourg
• Netherlands ~ with Netherlands Post Office
• Denmark ~ with Postnord
• Sweden ~ with Postnord
• Norway ~ with Posten
• Finland ~ with Posti Jakelu
• Ireland ~ with An Post
• Spain ~ with Correos
• Portugal ~ with CTT | POTENTIAL SHIPPING DELAYS DUE TO UNION STRIKES
• Germany ~ with Deutsche Post
• Belgium ~ with bpost | POTENTIAL SHIPPING DELAYS DUE TO UNION STRIKES
• Austria ~ with Austrian Post AG
• Poland ~ with Poczta Polska
• Czechia (Czech Republic) ~ with Česká Pošta
• Hungary ~ with Magyar Posta
• Croatia ~ with Hrvatska Posta
• Greece ~ with Hellenic Post

Asia ($ USD):

• Japan ~ with Japan Post
• South Korea ~ with Korea Post
• China ~ with China Post Group
• Hong Kong ~ with Hong Kong Post
• Singapore ~ with Singapore Post

United Arab Emirates ($ USD):

• United Arab Emirates ~ with Emirates Post Group

North America ($ USD):

• United States ~ with USPS | DUE TO RECENT SHIPPING SUSPENSIONS, WE ARE CURRENTLY NOT SHIPPING TO THE US
• Canada ~ Canadian Post | POTENTIAL SHIPPING DELAYS DUE TO UNION STRIKES

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Please note, all import duties/taxes and customs fees are not included in the item/s and shipping payments processed through our website, and are the responsibility of the customer.

Once your order arrives at your destination country, customs officials will contact you with any import duties/taxes and customs fees that are applicable on your order. Please note, most countries will send notifications of import duties/taxes and customs fees via post (no contact is made via phone or email). We recommend you follow your tracking updates closely, and if your package is held in customs, contact the shipping carrier direct to make payment for import duties/taxes and customs fees.

If import duties/taxes and customs fees are not paid, your order will be returned to sender and the following costs/fees will be deducted from your refund upon arrival:

• Return shipping cost.
• $15.00 administration fee.

Please consider your countries import duties/taxes and customs fees before placing an order with us. By Madelyn cannot cancel an order based off the above reasoning.

We appreciate your understanding.

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Please allow up to 48 hours for our small team to dispatch your order.

We appreciate your understanding.

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Once your order has been dispatched, you will receive tracking information to your nominated email address from your destination countries local shipping carrier.

• Australia orders ~ tracking information via Australia Post.
• New Zealand orders ~ tracking information via New Zealand Post.
• International orders ~ contact your destination countries local shipping carrier website for tracking information.

Please note, delivery times outlined on our website are an estimate only. Once your order has been dispatched from our warehouse it is the responsibility of the shipping carrier. By Madelyn cannot be held responsible for shipping delays or lost parcels.

We appreciate your understanding.

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Once your order has been dispatched from our warehouse it is the responsibility of the shipping carrier. Unfortunately, shipping delays and lost parcels are out of our control and we recommend contacting your destination countries local shipping carrier for assistance.

• Australia orders ~ contact Australia Post on 13 76 78.
• New Zealand orders ~ contact New Zealand Post on +64 9 977 0102.
• International orders ~ contact your destination countries local shipping carrier. Contacts can be found under 'International' tab.

If your destination countries local shipping carrier cannot assist, please email us at hello@bymadelyn.com

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If you require shipping assistance, please visit our contact form or email us at hello@bymadelyn.com

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